Opportunity: management review template under-uses KPI data
Internal audit Q2 2026 · Leadership / Management Review · Found 5/2/2026
OFIOpen
F-2026-005
Description
Management review minutes from last 4 quarters do not consistently include trend analysis on the customer-NPS or first-pass-yield KPIs the company tracks. Reviews are compliant but not maximally useful.
Details
- Source
- Internal audit Q2 2026
- Audited area
- Leadership / Management Review
- Found
- 5/2/2026
Cited clauses
- 9.3