AI use-case registry
Every AI/ML/LLM deployment cataloged with purpose, owner, model identity, data inputs, and risk tier. The single source of truth a regulator or auditor opens first.
| Use case | Business unit | Model | Vendor | Deployment | Tier | Trust |
|---|---|---|---|---|---|---|
| Sales lead scoring Predicts conversion probability for inbound leads to prioritize SDR outreach. Outputs feed CRM as a 0-100 score. | Revenue Operations | predict-pro-v2 Snowflake Cortex | Commercial self-host | Production | Tier 3 | 74 |
| Resume screening assistant LLM ranks inbound resumes against role JD and shortlists top 20%. Recruiter reviews shortlist; system never auto-rejects. | People Operations | claude-sonnet-4-6 Anthropic | 3rd-party API | Production | Tier 1 | 83 |
| Transaction fraud scoring Real-time score on every customer payment; >80 routes to manual review queue. Trained on internal labeled data. | Finance / Payments | fraud-tabular-v3 Internal MLOps | Custom-trained | Production | Tier 2 | 83 |
| Customer-facing support chatbot RAG-based FAQ assistant on the customer portal. Hands off to human agent on intent confidence drop. | Customer Success | gpt-4.1 OpenAI | 3rd-party API | Production | Tier 2 | 60 |
| Internal HR policy Q&A bot Slack bot answering employee questions about benefits, PTO, expense policy. RAG over policy library. | People Operations | claude-haiku-4-5 Anthropic | 3rd-party API | Production | Tier 3 | 86 |
| Engineering code completion IDE integration for the engineering org. Suggests code from public-model context plus internal repository search. | Engineering | copilot-business GitHub Copilot | 3rd-party API | Production | Tier 3 | 80 |
| Marketing content generation Copy assistant for blog drafts and social posts. Human-in-the-loop editing required before publication. | Marketing | claude-sonnet-4-6 Anthropic | 3rd-party API | Production | Tier 3 | 80 |
| Demand forecasting Time-series model forecasting weekly demand by SKU and region; output drives reorder triggers. | Supply Chain | forecast-arima-prophet-v1 Internal MLOps | Custom-trained | Production | Tier 2 | 86 |
| Customer onboarding workflow router Pilot LLM agent that classifies onboarding requests and routes to the correct CSM workflow. Currently shadow-mode. | Customer Success | claude-sonnet-4-6 Anthropic | 3rd-party API | Pilot | Tier 2 | 69 |
| B2B credit-line decisioning Recommends credit limit and net terms for new B2B customers. CRM ingests recommendation; final approval by Treasury. | Finance / Treasury | small-business-creditscore-v9 FICO | Commercial self-host | In review | Tier 1 | 77 |
| Warehouse damage detection Computer-vision model on inbound dock cameras flags visibly damaged pallets for hold. Reviewer makes call. | Operations | pallet-damage-v2 AWS Rekognition Custom | 3rd-party API | Production | Tier 3 | 83 |
| Email triage classifier (decommissioned) Earlier classifier on inbound CS email; replaced by the workflow router pilot. Kept in registry for audit trail. | Customer Success | ada-classifier-v1 OpenAI | 3rd-party API | Decommissioned | Tier 3 | 63 |